Technical Support

If you have any questions regarding the use of ABBYY Business Card Reader, please consult all the documentation you have (the User's Guide and Help) before contacting our technical support service. You may also wish to browse the technical support section on the ABBYY website at www.abbyy.com/support.

See the ABBYY Offices page for the technical support contacts in your region.

Our technical support service staff will need the following information to answer your question competently:

• Your first and last name
• The name of your company or organization (if applicable)
• Your telephone number (or fax or e-mail)
• The serial number of your copy of the application
• The build number of your copy of the application (see Help>About… and look up the Build field)
• A general description of your problem and the full text of the error message (if displayed)
• The type of your computer and processor
• The version of your Windows operating system
• The model of your scanner
• The model of your camera
• Any other information you consider important

You can gather some of the above information automatically:

1. Select Help>About…
2. In the About Business Card Reader dialog box, click the System Info… button.

   A dialog box will open displaying some of the above information

Note: You can also refer your questions about using ABBYY Business Card Reader to the ABBYY office responsible for your region.