Technical Support

If you have any questions how to use FineReader, please consult all the documentation you have (the User's Guide and the Help File) before contacting our technical support service. You may also browse the technical support section on our website www.abbyy.com. You may find the answer to your question there.

Our technical support service experts will need the following information to answer your question competently: 

• your first and last name
• your organization name
• your telephone number (or fax, or e-mail)
• the serial number of your FineReader package
• build number (see Help/About.../Build)
• general description of your problem and the full error message text (if there was one)
• you computer and processor type
• the version of your Windows operating system

You may supply us with any other information you consider important.

You can get some information automatically by clicking the System Info button in the About ABBYY FineReader dialog box (menu Help).

Important! Only registered users are eligible for free technical support. You can register your copy of the application at our Web site or by selecting Register from the Help menu.

ABBYY Offices