Technical Support

If you have any questions on how to use FineReader, please consult the documentation you have (the User's Guide and the Help File) prior to contacting our technical support service. You can also browse the technical support section on our website www.abbyy.com, where you may find the answers to most frequently asked questions.

Our technical support service experts will need the following information to answer your question competently: 

• your first and last name
• your organization name
• your telephone number (or fax, or e-mail)
• the serial number of your FineReader distributive
• build number (see Help/About.../Build)
• general description of your problem and the  full error message text (if there was one)
• you computer and processor type
• the version of your Windows operating system

You may supply us with any other information you consider important.

You can get some information automatically by clicking the System Info button in the About ABBYY FormFiller dialog (menu Help).