Windows Media Player was not closed properly. A damaged or
incompatible plug-in might have caused the problem to occur. As a
precaution, all optional plug-ins have been disabled.
If you enable optional plug-ins and the Player continues to
close unexpectedly, it is recommended that you identify the damaged
or incompatible plug-in and remove it.
To troubleshoot plug-ins (basic)
On the Tools menu, point to Plug-ins, and then
click each plug-in that has a check mark next to its name.
This disables all optional plug-ins.
On the Tools menu, point to Plug-ins, and then
select one of the plug-ins.
This enables the plug-in.
Play the same content that you were playing when the Player
closed unexpectedly.
Do one of the following:
If the Player closes unexpectedly, on the Tools menu,
click Options, and then click the Plug-ins tab.
Select the plug-in that you last enabled, and then click
Remove.
If the Player does not close unexpectedly, enable another
plug-in and repeat Steps 3 and 4 until you identify the damaged or
incompatible plug-in.
If the previous procedure does not solve the problem, the
damaged or incompatible plug-in might be a digital signal
processing (DSP) or rendering plug-in. Because these plug-ins
cannot be completely disabled, for troubleshooting purposes, you
must remove them instead. Before you remove a plug-in, verify where
you can reinstall (add) it from later.
To troubleshoot DSP and rendering plug-ins (advanced)
On the Tools menu, click Options, and then click
the Plug-ins tab.
In Category, click Video DSP, select each of the
plug-ins that appear in the Video DSP list (the right pane),
and then click Remove.
Repeat for the Audio DSP, Other DSP, and Renderer categories.
All optional DSP and renderer plug-ins are
removed.
Click Add, select one DSP or renderer plug-in to
install, and then click Open.
On the Tools menu, point to Plug-ins, and verify
that the added plug-in is selected (that is, it has a check mark
next to its name). If it is not selected, click the plug-in to
select it.
Because renderer plug-ins are always enabled, they do
not appear on this menu.
Play content that uses the plug-in that you added.
To verify that the content is using the plug-in that
you added, on the Plug-ins tab, in Category, click
the type of plug-in that you added, and in the plug-in list (the
right pane), verify that (loaded) appears after the plug-in
name.
For DSP plug-ins, on the Tools menu, also
point to Plug-ins, and verify that the added plug-in is
selected.
If (loaded) does not appear after the plug-in
name, play a different piece of content until it does.
Do one of the following:
If the Player closes unexpectedly, on the Tools menu,
click Options, and then click the Plug-ins tab.
Select the plug-in that you added last, and then click
Remove.
If the Player does not close unexpectedly, add another plug-in
and repeat Steps 4 through 6 until you identify the damaged or
incompatible plug-in.
Note
To add or remove plug-ins, you must be logged on
to your computer with a user account that permits you to install
programs (for example, an account that is a member of the
Administrators or Power Users groups). For more information about
user accounts, see Windows Help.