If you are experiencing any problems sending or checking your
mail, the first general rule is to have a look at the account's log
- use the Account|View Log menu command of the main window
when the account having the problem is selected. By examining the
log records, you can turn usually up some possible reasons for the
Could not connect to the
||You are not connected to the Internet. You should check your
connection settings and whether
your networking hardware (Ethernet card, phone or cable modem, ISDN
adaptor) is working and connected properly.
||The mail server address is wrong. Please contact your ISP or
mail server administrator and ask for the correct address of your
||Your PC is located behind of a Firewall and requires connection
through a Proxy server. You should contact your server
administrator asking for the correct values for the mail server and
the user name.
||You are using an incorrect protocol. The Bat! supports three
most common protocols to access mail: POP3, IMAP4 and MAPI for MS
Exchange Server. Please contact your ISP or mail server
administrator and ask whether you are using the correct protocol
for your account. If you are sure the protocol is correct, see
||The port number of the mail service is incorrect. The standard
port numbers are: POP3 - 110, IMAP4 - 143, SMTP - 25. These are the
default values set by The Bat! when you create an account. However,
some mail services require special port numbers for security
reasons, so you may need to contact your ISP or mail server
administrator asking whether you should use any special port
||The server requires secure connection (TLS). If you have been
told that, ask whether you should configure your mail client to use
the standard POP/IMAP/SMTP port with STARTTLS extension or you
should connect to a special dedicated port. Secured connections to
a dedicated port using a standard protocol usually have the -S
suffix. The standard port numbers for secure connections are: POPS
- 995, IMAPS - 993, SMTPS - 465. Make sure the correct connection
type is selected at the Transport page of the Account Properties
||Your ISP does not allow to connect to the mail servers outside
its network. You should examine the contract with your ISP and if
it does mention that, you can do nothing about that. Otherwise,
contact the ISP and ask them what is wrong.
||Your login data is incorrect. Make sure you are using the
correct user name and password for the mail server. Note that
passwords are often case sensitive, so make sure the Caps Lock on
your keyboard is OFF when you are typing the password in.
Sometimes, the user name can also be case-sensitive, so type it
exactly as it is given to you by your ISP or mail server
administrator. Also, if you are connecting via a Proxy server, the
user name usually has a specific format like email@example.com, the
"@" symbol is specific to the Proxy server used on your Network; in
this case, you should contact the system administrator or refer to
the documentation of the Proxy server.
||You are using an inappropriate authentication mechanism. Some
servers may require a specific authentication mechanism. Find out
which mechanism is required and make sure it is selected in the
Authentication dialogue (which
is invoked by clicking the Authentication button beside the server
||Your mailbox is being locked (POP, IMAP only). You may often
see a record about that in the log, but some systems do not provide
details about this type of error. The most common reason for such a
failure is that your mailbox is being checked simultaneously from
different places. The simplest solution would be to check your
mailbox later. Alternatively, you may try to schedule mailbox
checking at different times in all of the places the mailbox is
being checked from; make sure there is a reasonable interval
between checks to avoid conflicts (e.g. when you receive large
volumes of mail, the checking gap should be wide enough so that one
system collects mail before a concurrent one starts checking). This
also can be a case when you have multiple accounts defined within
The Bat! and they actually refer to the same mail server account.
The same rule as above applies (schedule checking within
reasonable intervals) or you may use only one The Bat! account and
set up your filters so mail is retrieved by one of The Bat!
accounts and goes into other accounts using filters.
||(Not very common, but still worth a mention). You are using the
wrong mail server. Make sure you have entered the correct server
address on the Transport page of the Account Properties dialogue -
it may be that your records got mixed up and you have picked the
wrong server address - one from another account for instance.
||If you are 100% sure no above applies, this could be a security
alarm - someone may steal your password by pretending to be your
mail server. This involves rather complex technical tricks, but is
still possible. Do not forget to warn your system administrator
about that and you should really change the password for your
||Networking hardware (Ethernet card, phone or cable modem, ISDN
adaptor) malfunction. Check whether all your networking hardware is
connected to the network, powered on and working properly.
||Your phone line or cable is cut off, damaged or provides poor
signal. Contact your phone or cable operator and ask them to check
your connection to their network.
||Mail server went down during the session or some unrecoverable
error occurred there. It is rather unusual, but happens sometimes.
Try again later.
Server reports: "We don't
relay" or anything like that.
||Authentication is required
for sending mail through the SMTP server. You should enable
authentication in the Authentication dialogue available by clicking
the Authentication button beside the SMTP server address
||You are using a different SMTP server from the domain of
the e-mail address you are using. You should either use the mail
server corresponding to your address' domain or contact the
server's administration asking for permission to use the mail
server for sending messages addressed from whatever e-mail
addresses you have.
Could not store message (file
name - NNNN)
||Your disk is full. Check whether you have enough space to store
||The Inbox folder of the account is somehow damaged. Check
integrity of your folders using the Folder|Maintenance... menu
command of the main window and try to receive mail again.
If your problem still persists, contact your ISP or System