Not all banks support My Accounts at this time. Possible causes for setup errors include:

• The bank doesn't provide customer account access from a Web site.
• The bank doesn't currently use an Open Financial Exchange (OFX) server, which makes it possible for MSN Money to gather your account information.
• The bank provides a Web site, but it doesn't take part in the services that MSN Money uses to access account information from banks.

To find out whether your bank plans to provide account access by Web site and/or OFX server, contact your bank directly.

You must have a valid user name and password issued by your bank or brokerage, and you must have signed in to the bank or brokerage Web site at least once before.

If you think incorrect transactions are appearing in one of your accounts, or if your balance seems wrong, your financial institution will probably show the same information. You can check by going to your bank's Web site. If the Web site of your bank or brokerage shows the same information that is appearing on MSN Money, then you should contact your bank or brokerage directly. If only the information on MSN Money appears incorrect, please contact Technical Support at Money Solution Center.

When a new version of MSN Money is released, you sometimes need to update My Accounts with your information so that the new features and improvements can use all of your data.

The changes require you to re-enter the sign-in information for each of your banks or brokerages. In some cases, you may also need to indicate which banks or brokerages you hold accounts with.

It may be that your bank or brokerage has changed its sign-in procedure. If so, visit your bank or brokerage's Web site to verify or reset your user name and password or PIN. You may also see this message if you recently changed your password on your bank or brokerage's Web site.