Issue a customer credit refund from the account register
  1. Click Banking, and then click Account List.
  2. Click the account from which you want to issue the refund.
  3. In the lower left of the page, make sure that the Show transaction forms check box is selected.
  4. In the transaction form at the bottom of the page, click the Withdrawal tab.
  5. Click Common Withdrawals, and then click Issue a Customer Credit Refund.
  6. Enter the customer name and refund amount, and then type a description in the Memo box.
  7. Click Enter.