If you encounter a problem while using Windows Media Player, an
error message is displayed that indicates briefly what the problem
is and what you can do, if anything, to solve the problem. In some
cases, more detailed information may be available on your computer
to help you troubleshoot the problem.
To view supplemental information about errors, do one of the
following:
If the error message is displayed, click More
Information.
If the error message is not displayed, open Windows
Media Player Error Center Help. Use the Search tab
to enter keywords or the complete error message ID (for example,
C00D0BC2), and then click List Topics.
Note
Not all error message dialogs include a More
Information button. If a More Information button is not
displayed, click the Web Help button to access a Microsoft
Support Web site. You must be connected to the Internet to view Web
Help.
Note