Outlook for Windows includes software for the following popular e­mail service providers and for the Internet.

• Microsoft Exchange Server
• Microsoft Mail
• Microsoft At Work™ fax software

  If you already have Microsoft At Work fax software installed on your computer, the software is updated automatically when you install Outlook. Otherwise, install the Microsoft At Work fax software driver from your Windows 95 disks before you install Outlook.

• Internet Mail.

  This service is also known as Simple Mail Transfer Protocol (SMTP) or POP version 3.

• MSN, The Microsoft Network

  You can use the Internet Mail service provider to use this online service.

• cc:Mail

Note   The cc:Mail driver is available in the Office 97 Value Pack. For more information about the Value Pack and how to use its contents, see Valupack.hlp in the ValuPack folder on the Office CD. If you have Web access, you can also point to Microsoft on the Web (Help menu) in any Office application and then click Free Stuff.

If your e­mail service provider is not included in the preceding list, you must obtain the appropriate software from your service provider. In the meantime, you can use Outlook without e­mail. For information about how to add an information service to a profile in Outlook, see Outlook online Help.

You can install Outlook for Windows in your workgroup with the cc:Mail information service, a MAPI service provider that allows you to use Outlook as an e­mail client with a cc:Mail post office.

When Outlook users install the cc:Mail service provider and then add the information service to their user profiles, they can exchange mail with other cc:Mail and Outlook users, use cc:Mail bulletin boards, download the post office address book for working offline, and have all the power of Outlook with a cc:Mail e­mail account.

Note   Outlook features such as Voting buttons, Message Flags, and AutoPreview are all fully functional using a cc:Mail post office, but they are available only to Outlook users.

For Windows NT Workstation 3.51 or later, you must install the 32­bit version of Vendor­Independent Messaging (VIM), available from Lotus Development Corporation.

Note   The cc:Mail transport provider is available in the Office 97 Value Pack. In the ValuPack\Ccmail folder, double­click the file Ccmailsp.exe (Windows 95 or Windows NT Workstation 4.0) or Ccmailnt.exe (Windows NT Workstation 3.51). For more information about the Value Pack and how to use its contents, see Valupack.hlp in the ValuPack folder on the Office CD. If you have Web access, you can also point to Microsoft on the Web (Help menu) in any Office application and then click Free Stuff.

To add the cc:Mail information service to your user profile

1. In Control Panel, double­click the Mail and Fax icon.
2. Click the Services tab, and then click Add.
3. In the Available information services box, click MS Outlook support for Lotus cc:Mail.

To get the full functionality of Outlook, you must turn on Rich Text Format (RTF).

To turn on RTF in Outlook

1. On the Outlook Tools menu, click Services.
2. On the Services tab, select the MS Outlook support for Lotus cc:Mail service, and then click Properties.
3. Click the Delivery tab, and then select the Send using Microsoft Exchange rich text format check box.

Using cc:Mail Bulletin Boards with Outlook

When you add the cc:Mail messaging service to your profile, the cc:Mail Service Tools command is added to the Outlook Tools menu. Copy information on cc:Mail bulletin boards from the post office to your computer using the Import cc:Mail Bulletin Boards or Update cc:Mail Bulletin Boards command on the cc:Mail Service Tools submenu.

To use cc:Mail bulletin boards with Outlook, you must have the file Export.exe in your path, and you must create an address entry in your Personal Address Book for the bulletin board. Entries to a bulletin board are sent as e­mail messages addressed to the bulletin board.

To set up cc:Mail bulletin boards using the Outlook client

1. In the cc:Mail post office, copy Export.exe from the Ccadmin folder to the post office Ccmail folder.

   This places the file in your post office share, which is on your path.

2. On the Outlook Tools menu, point to cc:Mail Service Tools, and then click Import cc:Mail Bulletin Boards.
3. Select the name of the bulletin board from the list, and then click Begin.

   – or –

   Add a bulletin board to the list by clicking Edit List, clicking Add, and typing the name of the bulletin board.

4. In the Address Book, create a new cc:Mail Recipient entry, and then enter the name of the bulletin board in the Electronic Address box.

To send a message to the bulletin board, create a new e­mail message and address it using the address for the bulletin board in the Personal Address Book.

The Update cc:Mail Bulletin Boards command copies only items posted by other users. To copy the bulletin board and include your entries, you must use the Import cc:Mail Bulletin Boards command. This creates a new copy of the bulletin board folder (with a number such as 001) in your Folder List. Each time you import a bulletin board, a new folder is created that includes all the current contents.

The New Post in This Folder command (Compose menu) posts a new message to your local copy of the bulletin board, not to the post office version. Other users of the bulletin board do not see these posted messages.

Importing cc:Mail Folders into Outlook

If you created personal folders in cc:Mail, you can import them into Outlook. You must have the cc:Mail file Export.exe in the path to complete this procedure.

To import cc:Mail folders into Outlook

1. On the Outlook Tools menu, point to cc:Mail Service Tools, and then click Import cc:Mail Folders.
2. Select the folders you want to import, and then click Begin.

Using cc:Mail Private Lists and Address Book with Outlook

In Outlook, you can download the cc:Mail post office address book for working offline.

To download the cc:Mail post office address book

• On the Outlook Tools menu, point to cc:Mail Service Tools, and then click Update Local Copy of cc:Mail Address Book.

  The cc:Mail directory and mail lists appear in the Show Names from the box in the Address Book dialog box (Tools menu).

You can also import cc:Mail private mail lists into Outlook.

To import cc:Mail private mail lists

• On the Outlook Tools menu, point to cc:Mail Service Tools, and then click Import cc:Mail Private Lists to Personal Address Book.

Moving your data from ACT! to Outlook for Windows is a simple process. First install the appropriate converter, and then import the data into Outlook using the Import and Export Wizard.

Note   The ACT! 2.0 converter is available in the Office 97 Value Pack. In the ValuPack\Convert\Outlook folder, double­click the file Outcvt.exe (Windows 95 or Windows NT Workstation 4.0) or Outcvtnt.exe (Windows NT Workstation 3.51). For more information about the Value Pack and how to use its contents, see Valupack.hlp in the ValuPack folder on the Office CD. If you have Web access, you can also point to Microsoft on the Web (Help menu) in any Office application and then click Free Stuff.

To import ACT! 2.0 data into Outlook

1. On the Outlook File menu, click Import and Export.
2. In the first panel of the wizard, click Import from Schedule+ or another program or file.
3. Follow the instructions in the Import and Export Wizard.

The Import and Export Wizard maps the fields in the converted program files to the appropriate fields in Outlook. For a list of fields used in Outlook or for more details about mapping custom fields, see "Sharing Information with Outlook 97" in Chapter 27, "Sharing Information with Microsoft Office Applications."

Mapping Fields from ACT! 2.0 to Outlook

This section describes the mapping that the ACT! 2.0 converter performs when an ACT! 2.0 file is imported into Outlook.

Mapping Contact Fields

The ACT! 2.0 converter maps contact fields as shown in the following table.

Mapping Appointment Fields

The ACT! 2.0 converter maps appointment fields as shown in the following table.

Mapping Task Fields

The ACT! 2.0 converter maps task fields as shown in the following table.

This field name in ACT! 2.0	Maps to this field name in Outlook
Contact	Full NameACT! combines the full name into one field. This is mapped to a combined name in Outlook.
Company	Company
Title	Job Title
Address (3 fields)	Business Address StreetACT! maps three street address fields into one.
City	Business Address City
State	Business Address State
Zip	Business Address Postal Code
Address (3 fields)	Home Address StreetACT! maps three street address fields into one.
City	Home Address City
State	Home Address State
Zip	Home Address Postal Code
Business Fax	Business Fax
Business Phone	Business PhoneACT! appends a separate extension field to phone numbers.
Car Phone	Car Phone
Home Phone	Home Phone
Alt Phone 1 & 2	This field is not automatically mapped.
Assistant	Assistant's Name
E­mail ID	E­mail
Notes	Notes
Referred by	Referred By
This field name in ACT! 2.0	Maps to this field name in Outlook
Regarding	Subject
Start Date	Start
End Date	End
Alarm On	Reminder
Alarm Date	Reminder Beforehand
Priority	Importance
Access	Sensitivity
This field name in ACT! 2.0	Maps to this field name in Outlook
Regarding	Subject
Start Date	Start Date
End Date	Due Date
Alarm On	Reminder
Alarm Date	Reminder Time
Access	Sensitivity
Priority	Priority
Contact	Contacts
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Switching from NetManage ECCO Pro 3.0, 3.01, or 3.02

Note   The information in this section applies to Outlook for Windows. For information about Outlook Express for the Macintosh, see "Switching to Outlook Express" later in this chapter.

Moving your data from ECCO Pro to Outlook for Windows is a simple process. First install the appropriate converter, and then import the data into Outlook using the Import and Export Wizard.

Note   The ECCO Pro converter is available in the Office 97 Value Pack. In the ValuPack\Convert\Outlook folder, double­click the file Outcvt.exe (Windows 95 or Windows NT Workstation 4.0) or Outcvtnt.exe (Windows NT Workstation 3.51). For more information about the Value Pack and how to use its contents, see Valupack.hlp in the ValuPack folder on the Office CD. If you have Web access, you can also point to Microsoft on the Web (Help menu) in any Office application and then click Free Stuff.

To import ECCO Pro data into Outlook

1. On the Outlook File menu, click Import and Export.
2. In the first panel of the wizard, click Import from Schedule+ or another program or file.
3. Follow the instructions in the Import and Export Wizard.

The Import and Export Wizard maps the fields in the converted program files to the appropriate fields in Outlook. For a list of fields used in Outlook or for more details about mapping custom fields, see "Sharing Information with Outlook 97" in Chapter 27, "Sharing Information with Microsoft Office Applications."

Mapping Fields from ECCO Pro to Outlook

ECCO Pro must be installed before you can import items into Outlook. ECCO Pro requires user input when opening the file if the file contains alarms, or if the file was created in ECCO Pro 3.0 but is being opened in ECCO Pro 3.01. Outlines, alarms, and recurring events from ECCO Pro 3.0 are not converted. User­defined fields in ECCO Pro are not mapped automatically. Custom priorities in ECCO Pro are all converted to Normal Importance.

This remainder of this section describes the automatic mapping that the ECCO Pro converter performs when an ECCO Pro file is imported into Outlook.

Mapping Contact Fields

The ECCO Pro converter maps contact fields as shown in the following table.

Mapping Appointment Fields

The ECCO Pro converter maps appointment fields as shown in the following table.

Mapping Task Fields

The ECCO Pro converter maps task fields as shown in the following table.

This field name in ECCO Pro	Maps to this field name in Outlook
Name (First, Last)	Full Name
Mr./Mrs.	Title
Company	Company
Job Title	Job Title
Address 1 BusinessAddress 2 Business	Business Address Street
City­Business	Business Address City
State­Business	Business Address State
Zip­Business	Business Address Postal Code
Country­Business	Business Address Country
Address1 HomeAddress2 Home	Home Address Street
City­Home	Home Address City
State­Home	Home Address State
Zip­Home	Home Address Postal Code
Country	Home Address Country
Fax #	Business Fax
Work #	Business Phone
Home #	Home Phone
Cell #	Mobile Phone
Assistant	Assistant's Name
Alt #	Other Phone
Anniversary	AnniversaryTranslated as an appointment with the All Day Event flag set and repeated yearly.
Birthday	BirthdayTranslated as an appointment with the All Day Event flag set and repeated yearly.
E­mail	E­mail
This field name in ECCO Pro	Maps to this field name in Outlook
Description	Subject
Outline Notes	Notes
Start Date & Start Time	Start
End Date & End Time	End
Alarm	ReminderIn ECCO Pro 3.01, only the first alarm prior to the event is converted. Alarms set after the event are not converted.
Alarm Date	Reminder Beforehand
This field name in ECCO Pro	Maps to this field name in Outlook
Description	Subject
Outline Notes	Notes
Start Date	Start Date
Done	Date Completed
Priority	Priority
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Switching from Starfish Sidekick Deluxe 95

Note   The information in this section applies to Outlook for Windows. For information about Outlook Express for the Macintosh, see "Switching to Outlook Express" later in this chapter.

Moving your data from Sidekick to Outlook for Windows is a simple process. First install the appropriate converter and then import the data into Outlook using the Import and Export Wizard.

Note   The Sidekick converter is available in the Office 97 Value Pack. In the ValuPack\Convert\Outlook folder, double­click the file Outcvt.exe (Windows 95 or Windows NT Workstation 4.0) or Outcvtnt.exe (Windows NT Workstation 3.51). For more information about the Value Pack and how to use its contents, see Valupack.hlp in the ValuPack folder on the Office CD. If you have Web access, you can also point to Microsoft on the Web (Help menu) in any Office application and then click Free Stuff.

To import Sidekick data into Outlook

1. On the Outlook File menu, click Import and Export.
2. In the first panel of the wizard, click Import from Schedule+ or another program or file.
3. Follow the instructions in the Import and Export Wizard.

The Import and Export Wizard maps the fields in the converted program files to the appropriate fields in Outlook. For a list of fields used in Outlook or for more details about mapping custom fields, see "Sharing Information with Outlook 97" in Chapter 27, "Sharing Information with Microsoft Office Applications."

Mapping Fields from Sidekick to Outlook

Sidekick field definitions may be created or modified by the user. All fields are text and are mapped automatically to the closest reasonable match. The mapping is based on the names in the Business and Personal templates in Sidekick.

The following conditions apply when you map fields from Sidekick to Outlook:

• The Sidekick 95 and 2.0 contact log is treated as an extended Notes field. It is not mapped automatically, but you can map it manually using the Field Map dialog box in the Import and Export Wizard.
• Recurring appointments are converted to individual appointments. Sidekick Special Days are converted to annual recurring appointments if they recur — if not, they are translated as individual appointments.
• All Sidekick address fields are converted to Outlook business address fields. To change the Outlook field, map the field manually using the Field Map dialog box.
• Sidekick tasks, calls, and goal lists are all converted into tasks. The goal list is converted as a list of undated tasks. Recurring tasks appear as individual tasks.

This remainder of this section describes the automatic mapping that the Sidekick converter performs when a Sidekick file is imported into Outlook.

Mapping Contact Fields

The Sidekick converter maps contact fields as shown in the following table.

Mapping Appointment Fields

The Sidekick converter maps appointment fields as shown in the following table.

Mapping Task Fields

The Sidekick converter maps task fields as shown in the following table.

This field name in Sidekick	Maps to this field name in Outlook
First Name	First Name
Last Name	Last Name
Salutation	Title
Address 1	Business Address Street
City	Business Address City
State	Business Address State
Zip	Business Address Postal Code
Country	Business Address Country
Fax	Business Fax
Office Phone	Business Phone
Home Phone	Home Phone
Mobile Phone	Mobile Phone
Other Phone	Other Phone
Pager	Pager
Internet	E­mail 1
Other E­mail	E­mail 2
Position	Job Title
Anniversary	Anniversary
Birthday	Birthday
Hobby	Hobby
Spouse	Spouse
Notes/Contacts	Notes
Company	Company
This field name in Sidekick	Maps to this field name in Outlook
Task	Subject
Regarding	Description
Start Date/Time	Start
End Date/Time	End
Alarm on/off	Reminder
Alarm Date/Time	Reminder Date/TimeSpecial Days only
This field name in Sidekick	Maps to this field name in Outlook
Task	Subject
Regarding	Notes
Due Date	Due DateRange is 1990 – 2005; due time is not converted.
Completed	% Completed
Priority	Priority
Category	Categories
Status Complete	Request Status
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Switching from Lotus Organizer 1.0, 1.1, or 2.1

Note   The information in this section applies to Outlook for Windows. For information about Outlook Express for the Macintosh, see "Switching to Outlook Express" later in this chapter.

Moving your data from Lotus Organizer to Outlook for Windows is a simple process. First install the appropriate converter, and then import the data into Microsoft Outlook using the Import and Export Wizard.

Note   The Lotus Organizer converter is not included when you choose a Typical installation during Setup. To install this converter, rerun Office Setup and click Add/Remove. Under the Microsoft Outlook option, select the Lotus Organizer Converters check box.

To import Lotus Organizer data into Outlook

1. On the Outlook File menu, click Import and Export.
2. In the first panel of the wizard, click Import from Schedule+ or another program or file.
3. Follow the instructions in the Import and Export Wizard.

The Import and Export Wizard maps the fields in the converted program files to the appropriate fields in Outlook. For a list of fields used in Outlook or for more details about mapping custom fields, see "Sharing Information with Outlook 97" in Chapter 27, "Sharing Information with Microsoft Office Applications."

Note   To switch from Lotus Organizer to Outlook, users must have the appropriate version of Lotus Organizer installed and configured on their computers.

Mapping Fields from Lotus Organizer to Outlook

The following conditions apply when you map fields from Lotus Organizer to Outlook:

• Repeated events are converted as individual events.
• Lotus Organizer 2.1 links to other sections are not converted.
• Lotus Organizer 2.1 planner occurrences that span several days convert as daily repeats for the period.

This remainder of this section describes the automatic mapping that the Lotus Organizer converter performs when a Lotus Organizer file is imported into Outlook.

Mapping Contact Fields

The Lotus Organizer converter maps contact fields as shown in the following table.

This field name in Lotus Organizer	Maps to this field name in Outlook
Name	Full Name
Title	Title
Position	Job TitleThis field maps in versions 1.0 and 1.1 only.
First Name	First Name
Last Name	Last Name
Work Address	Business Address Street
Work City	Business Address City
Work State	Business Address State
Work Zip	Business Address Postal Code
Work Country	Business Address Country
Home Address	Home Address Street
Home City	Home Address City
Home State	Home Address State
Home Zip	Home Address Postal Code
Home Country	Home Address Country
Work Fax	Business Fax
Phone + ext	Business Phone
Home Tel 1	Home Phone
Home Fax	Home Fax
Work E­mail	E­mail
Home E­mail	E­mail 2
Position	Job Title
Assistant	Assistant's Name
Children	Children
Spouse	Spouse
Category	CategoriesVersions 1.0 and 1.1 map the Type field.
Notes	Notes
Company	Company

Mapping Appointment, Anniversary, and Planner Fields

The Lotus Organizer converters maps appointment, anniversary, and planner fields as shown in the following table.

This field name in Lotus Organizer	Maps to this field name in Outlook
Subject	SubjectVersions 1.0 and 1.1 map Description field.
Start Date	Start Date
Start Time	Start Time
End Date	End Date
End Time	End Time
Alarm on	Reminder
Alarm Date & Time	Reminder Beforehand
Confidential	Private
Category	Categories

Mapping Task Fields

The Lotus Organizer converter maps task fields as shown in the following table.

This field name in Lotus Organizer	Maps to this field name in Outlook
Description	Subject
Start Date	Start Date
Due Date	Due Date
Alarm on	Reminder
Alarm Date, Alarm Time	Reminder Date/Time
Completion Date	Date Completed
Priority	Priority
Category	Categories

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Switching from Other Client/Server Messaging Systems

Note   The information in this section applies to Outlook for Windows. For information about Outlook Express for the Macintosh, see "Switching to Outlook Express" later in this chapter.

Client/server messaging systems are distinguished from local area network (LAN) or post office e­mail systems in that they provide a server­based message store for users. Examples include Novell GroupWise 5.0, IBM PROFS, HP OpenMail, Lotus Notes, and Microsoft Exchange Server. Outlook for Windows is a MAPI client application and uses the full MAPI store specification, so drivers that work with the Windows Messaging System Inbox or Microsoft Exchange Client do not necessarily work with Outlook. Driver manufacturers must ensure that their message store drivers are fully MAPI­compliant.

Microsoft is working with several providers to ensure they have all the information they need to do this. Microsoft will publish a list of recommended drivers that pass our testing criteria and that work well with Outlook. Currently, the only client/server MAPI store provider certified to work with Outlook is Microsoft Exchange Server.

World Wide Web   For the latest information about MAPI­compliant drivers for Outlook, connect to the Outlook home page at:

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Switching to Outlook Express

Getting started with Outlook Express for the Macintosh is easy because you can use the setup wizard to establish a connection to one or more e-mail or news servers. You can also import your e-mail messages and address book to Outlook Express.

Setting Up Outlook Express

When you start Outlook Express for the first time, the setup wizard guides you through the process of setting up POP or IMAP e-mail accounts in Outlook Express for use with either an Internet Service Provider (ISP) account or a local area network (LAN).

Setting Up an Account with an Internet Service Provider An ISP maintains a server that is directly connected to the Internet. You must connect through a service provider unless you are directly connected to the Internet. Connecting to a service provider entails calling the provider, and then setting up a PPP account.

Before you use Outlook Express for the first time, you need the following information from your Internet service provider or LAN administrator.

• To add an e-mail account, you need the addresses of the incoming and outgoing e-mail servers, and your account name and password.
• To enable newsgroup reading, you need the address of the news server to which you want to connect and, if required, your account name and password.

Importing E-mail Messages and Address Books from Other Products

Using the import tool that comes with Outlook Express, you can import e-mail messages and address book information from Microsoft Internet Mail and News for the Macintosh to Outlook Express. In addition, you can import e-mail messages and address book information from the following third-party products.

• Qualcomm Eudora Light or Pro address books and messages (version 3.0 or 3.1)
• Netscape Navigator address book and messages (versions 2.0 and 3.0)
• Netscape Communicator address book and messages (version 4.0)

Outlook Express can also import files from an intermediary format, tab separated values. Any data that can be exported from a product in this format can be imported into Outlook Express.

After you run the e-mail and address book importing tool, the address book entries and any groups you have created, appear in Contacts, the address book program in Outlook Express. The imported e-mail messages appear in the folders list.

Note   For more detailed information about importing an address book or e-mail messages from other programs to Outlook Express, see Outlook Express online Help.

Tools and Utilities   The Office Resource Kit Tools and Utilities include the document Oeimport.doc, which describes in more detail how to use the importing and exporting tools included with Outlook Express. For information about viewing the Oeimport.doc document, see "Importing and Exporting Files with Outlook Express" in Appendix A, "Microsoft Office Resource Kit Tools and Utilities."

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